PRIVACY POLICY

This privacy policy carefully describes what personal information we collect and obtain and how we use it.

You can search www.tickettannoy.com without providing any personal information, but to purchase tickets, you must signup and create a Ticket Tannoy Customer Account. Once you register with Tickettannoy.com some of the information we collect about your use of this Site will be linked to your Ticket Tannoy Customer Account.

  • We collect various personal details when you complete our signup forms (like your name, phone numbers, address, email address etc). We also keep a record of your transactions with WAPPA (www.tickettannoy.com) and any correspondence between us.
  • You may be asked for further information if we run surveys, competitions, prize draws and other promotional activities. If this is the case, then this Privacy Policy will apply to the personal information you provide, but please check for any specific terms that apply each time you participate in these activities.
  • The financial information we collect and how we use it is explained later in this Privacy Policy.
  • As an authorised ticket agent, WAPPA sells tickets on behalf of promoter’s organising events for which you buy tickets. We refer to the promoters an event as "Event Partners".
  • When you purchase tickets for an event, we share your personal information with our Event Partner, but only if you have bought tickets for the events that they are providing. There may be more than one Event Partner for each event.
  • We use your information primarily to provide you with the services and products you request, and related customer services (this includes providing this Site, website administration and security).
  • We also analyse this information to improve our understanding of you and our customer base in general. We do this so that we can make better decisions about our services, advertising, products and content, based on a more informed picture of how our customers use our current services, and to provide you with a more customised experience.
  • Depending on your marketing preferences, we may use this information to help us to determine which offers, information, discounts and promotions you would most like to receive.
  • Unless you opt-out, WAPPA may use your contact information for marketing purposes.
  • You will be given an opportunity to unsubscribe in every marketing e-mail we send you.
  • If you change your mind or want to amend your marketing preferences, you can do so at any time from your Ticket Tannoy Customer Account.
  • Please also note that you will always continue to receive customer service emails from WAPPA - these include order confirmations, event reminders and information about changes to an event you've purchased tickets for.
  • You may also receive marketing information from the Event Partners for the events for which you have purchased tickets. If you do not wish to receive marketing correspondence from an Event Partner please use the unsubscribe link in their communications or contact them directly to request that your details are removed from their databases.
  • WAPPA and its Event Partners will not share your data with any third parties without your consent.
  • If you are purchasing tickets, you will be asked to provide financial information (your payment card information). You will be given the option to save this information so that you don't have to re-enter it every time you buy tickets. If you select this option, we'll store your financial information for 12 months from the date of your most recent purchase, after which it will be deleted.
  • Financial information we collect is used to authorise payment and bill you for your purchases through our Site. When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies and banks. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Where we do share this data, we apply payment industry standard encryption methods to maintain its security.
  • Except as explained above, we will not share your financial information with any third parties without your prior consent.
  • www.tickettannoy.com contains adverts for WAPPA services and also third party advertising. We do not share your personal data with our third parties advertisers.
  • WAPPA and its third party advertisers may use information collected using cookies and other similar technologies to measure the effectiveness of our advertising and to deliver targeted advertising based on your preferences.
  • This Site may contain third party content and links to other websites. WAPPA is not responsible for the privacy practices or the content of such websites or for the privacy policies and practices of other third parties, and so you should be careful to read those websites' privacy policies independently.
  • You can use your Ticket Tannoy Customer Account to edit and view the information about you that you've provided to us. You also have the right to obtain a copy of the personal data we hold about you to correct any inaccuracies in such data. If you wish to exercise any of these rights, please contact Customer Services via our Help Option. For some requests we may ask you to provide: proof of identity, further information to enable us to locate the information you have requested, and/or a payment of £10 to cover our costs. Your request will be dealt with as soon as possible and will not take more than 40 days to process.