RESALE FREQUENTLY ASKED QUESTIONS

I am a ticketholder, I can no longer attend an event. How do I offer a ticket for resale?

If the promoter has enabled Resale for the event in question, you’ll be able to add your tickets to the Resale queue from within your Ticket Tannoy account. Sign in to your account and visit ‘My Tickets’. Click the button ‘Offer for Resale’ next to the ticket you wish to sell. You’ll see a pop-up explaining how Resale works – please read it and click to enter your ticket.

I am a ticket buyer, I want to buy tickets to a sold-out event. How do I buy a resale ticket?

On the event page, enter your email address into the data box on the event page and click the button ‘Notify me when tickets are available’. When a resale ticket becomes available, you’ll receive an email notification and a link to the event page, but be quick! It’s first come, first served. If there’s no data box on the event page, that’s because tickets are available (hooray!) or the Resale service is not available.

As a seller, can I set the resale price?

No, you cannot set the resale price. Regardless of what price the ticket sells at, you will receive a refund for the face value price of the ticket that you paid for (booking fees are not refundable).

As a seller, do you guarantee that my ticket will be resold?

No, we cannot guarantee that your ticket will be resold. When you enter a ticket for Resale, your ticket enters a queue. New buyers purchase tickets in the order that they were put up for sale. Any tickets in front of you in the queue will be sold first.

How do I view my credit ledger?

To view your credit ledger, sign into your Ticket Tannoy account and click ‘My Credit’.

How can I spend the credit on my ledger?

To spend your credit on new tickets, visit the event page of the new event you want to attend. Purchase tickets as usual. During the payment process, you will be given the option to ‘Pay with Card’ or ‘Pay with Credit’. Here you can apply all or part of your credit to an order. If you don’t have enough credit, you can pay the rest by card.

I’ve bought a resale ticket but I no longer want it. Can I offer it up for resale?

Yes, you can offer any ticket for resale, as long as the promoter of the event has enabled the Resale service.

I’ve offered a ticket for resale, but it isn’t selling. Why is this?

When you enter a ticket for Resale, your ticket enters into a queue. New buyers purchase tickets in the order that they were put up for sale. Any tickets in front of you in the queue will be sold first.

How can I tell if a ticket has been resold?

You will receive an email when your ticket is resold, and the ticket can no longer be viewed or downloaded in your Ticket Tannoy account.

How do I withdraw a ticket from the resale queue?

If your ticket has not been sold and you’d like to keep it, you can withdraw it from the Resale queue by clicking on the “withdraw” button inside your Ticket Tannoy account. This can only be done after 24 hours of offering your ticket for Resale, so please be 100% sure that you don’t want it when you offer it up.

As a seller, will my booking fee be refunded when re-selling a ticket?

Booking fees are non-refundable. The booking fee you pay covers the cost of processing your payment with our Card Services Provider and providing a service to you. This service has already been provided even if your ticket is refunded.

I’ve bought a resale ticket, where do I find it?

Buying a Resale ticket is the same as buying any other ticket. To view and download it, you can sign into your Ticket Tannoy account and click ‘My Tickets’ to see your order.

As a seller, can I choose which bank account my funds go into?

Currently you can’t choose which bank account your funds are paid into. They will be automatically refunded to the payment method that you used to make the purchase. If for any reason you can no longer access that account, please contact us on [email protected]