Effective on 1st of February 2018

These are WAPPA LTD terms and conditions (Website Terms of Use) for the use of our network, which you may access in several ways, including but not limited to www.tickettannoy.com (Our Site or WAPPA Site). WAPPA Site shall mean the digital information network operated by or on behalf of WAPPA or its parent companies, subsidiaries and affiliates, regardless of how you access the network, as well as any WAPPA apps whether you access those via the WAPPA Site or a third-party site. This Website Terms of Use (together with the documents referred to in it) govern your use of our Site, whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.


These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

  • Our Cookie Policy, which sets out information about the cookies on our site.

  • If you purchase tickets from our site, our Customer Ticket Sales Terms and Conditions will apply to your purchase.


    1. We are Wappa LTD a company registered in England and Wales (WAPPA or we). Our company registration number is 08234095 and our registered office is at 7 Bourne Court, Southend Road, Woodford Green, Essex, IG8 8HD. Our registered VAT number is GB 198 4248 61.

    2. You can contact us by contacting our customer service team at [email protected].


    1. Our site is made available free of charge.

    2. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Website Terms of Use and other applicable terms and conditions, and that they comply with them.


    1. You may access areas of our Site that require registration by becoming a registered member and creating an account with us. You agree to be responsible for maintaining the confidentiality of your passwords or other account identifiers which you choose and all activities that occur under your account.

    2. By registering on our Site, you acknowledge that:

      • a. your account and password are personal to you and may not be used by anyone else to access WAPPA Site;
      • b. you will not do anything which would assist anyone who is not a registered user to gain access to any registration area of the WAPPA Site;
      • c. you will not create registration accounts for the purpose of abusing the functionality of the site, or other users; nor will you seek to pass yourself off as another user;
      • d. you will not share the content of the WAPPA Site with third parties without our prior authorisation; and
      • e. you will notify us immediately if you become aware any unauthorised use of your password or account identifiers by others.

    1. For the purpose of this Agreement, intellectual property rights are patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trade-marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world (IPRs).

    2. You acknowledge that, except for duly licensed content, WAPPA is the sole owner of all IPRs in the WAPPA Site (including all material stored, displayed and accessible on or through the WAPPA Website) and all such rights are reserved.

    3. We have proprietary rights in the trademark “TICKETTANNOY”. You may not use “TICKETTANNOY” or other marks that are the same or similar to “TICKETTANNOY” graphics, logos, page headers, button icons, scripts, and service names in connection with any product or service that is not TICKETTANNOY's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits TICKETTANNOY.

    4. Except as expressly authorised in this Customer Ticket Sales Terms and Conditions, you shall not, with regards to any content accessible from the WAPPA Site or through our Service, do any of the acts restricted by copyright, as defined in the Copyright, Designs and Patents Act 1988 (“CDPA”), as amended, extended or re-enacted from time to time and including all subordinate legislation made from time to time under the CDPA, unless previously authorised in writing by us.


    1. Your use of the WAPPA Site is for your own personal and non-commercial use only.

    2. You may print extracts from the WAPPA Site for your own personal and non-commercial use only, provided you maintain and abide by any author attribution, copyright or trademark notice or restriction in any material that you download or print. You may not use any content available from or through the WAPPA Site for any other purpose without our prior written approval.

    3. You are not allowed to create a database in electronic or paper form comprising all or part of the material appearing on the WAPPA Site.

    4. If you wish to use our content other than as permitted by these Website Terms of Use, please contact us at [email protected].


    1. If you no longer wish to have a registered account with us, you may terminate your account by sending an email to [email protected]. Please be aware that continued use of WAPPA Site indicates your acceptance of these Terms of Website Use.

    2. If, for any reason, we believe that you have not complied with these Website Terms of Use, we may, at our sole discretion, cancel your access to the registration areas of WAPPA Site and/or your account immediately and without prior notice.


    1. You agree and undertake not to misuse the WAPPA Site or Service for example, by accessing or interfering with it or using a method other than the interface and the instructions that we provide. In particular, you may not do any of the following while accessing or using the WAPPA Site or Service:

      • a. access, tamper with, or use non-public areas of the WAPPA Site, Service, WAPPA’s computer systems, or the technical delivery systems of WAPPA’s providers;
      • b. probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures;
      • c. damage or alter the WAPPA Site, Service or any other system, communication network, device or property;
      • d. interfere with, disrupt or attempt to gain unauthorised access to the servers or networks connected to the WAPPA Site or Service, or violate the regulations, policies or procedures of such networks;
      • e. access or search or attempt to access or search the Service or WAPPA Site by automated means or otherwise. Crawling and scraping the WAPPA Site or Service is expressly prohibited;
      • f. forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the WAPPA Site or Service to send altered, deceptive or false source-identifying information;
      • g. interfere with, or disrupt, or attempt to do so, the access of any Account owner, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Service, or by scripting the creation of content in such a manner as to interfere with or create an undue burden on the WAPPA Site or Service;
      • h. attempt to disassemble, reverse engineer or reserve compile or otherwise reduce to human-perceivable form any of the WAPPA Site or Service;
      • i. store, distribute or transmit anything through the WAPPA Site or Service that is unlawful, dishonest, fraudulent, libellous, harmful, defamatory, obscene, harassing or racially or ethnically offensive, discriminatory based on gender, religious belief, race, sexual orientation; or in any way breaches the law, statute, regulation standards, or codes of practise of any relevant authority;
      • j. use the WAPPA Site or Service in a way that infringes any copyright, trademark or other proprietary rights, irrespective of whether the relevant right belongs o WAPPA or to a third party.
    2. Furthermore, you acknowledge, warrant and undertake not to:

      • a. license, sell, rent, lease, transfer, assign, distribute, host or otherwise commercially exploit, outside of the authorised use allowed by this Agreement, the WAPPA Site or Service;
      • b. access or use the WAPPA Site or Service in order to build a similar or competitive service;
      • c. allow or assist others into creating a similar or competitive service using or accessing the WAPPA Site or Service.

    1. You may see advertising material submitted by third parties on the WAPPA Site. Each individual advertiser is solely responsible for the content of its advertising material. We accept no responsibility for the content of advertising material, including, without limitation, any error, omission or inaccuracy therein.

    2. If you want to advertise on the WAPPA Site, please email us at [email protected].


    1. You may link to any page on our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

    2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    3. You must not establish a link to our Site in any website that is not owned by you.

    4. Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page.

    5. We reserve the right to withdraw linking permission without notice.

    6. If you wish to make any use of content on our site other than that set out above, please contact [email protected]


    1. We may provide you with the opportunity to interface the WAPPA Site with one or more third-party products and services (Third-Party Products and Services). You decide whether you want to interface, and with which Third-Party Products and Services you want to interface. Your explicit consent and authorisation is required for this interface and is revocable by you at any time.

    2. Once your consent is given for a particular Third-Party Product and Service, you agree that we may exchange information and control data regarding you and your products, including your personal information, in order to enable the interface that you have authorised. Once this information is shared with the particular Third-Party Product and Service, its use will be governed by the third party’s privacy policy and not by WAPPA’s privacy documentation.

    3. You acknowledge and agree that WAPPA makes no representation or warranty about the safety of any Third-Party Products or Services. Accordingly, WAPPA is not responsible for your use of any Third-Party Product or Service, or other harm or losses arising from or relating to your use of any Third-Party Products or Services. You should contact the third party with any questions about their Third-Party Products and Services.


    We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.


    You agree to defend, indemnify, and hold harmless WAPPA, its parents, subsidiaries, and affiliates, and each of their respective officers, directors, and employees from any and all claims, liabilities, costs, and expenses, including, but not limited to, attorneys' fees and expenses, arising out of a breach of your obligations, representation and warranties under this Website Terms of Use Agreement, including but not limited to, any breach originated or derived by a user of your Account.


    1. You acknowledge and agree that your use of the WAPPA Site is at your own sole risk.

    2. The WAPPA Site is provided “as is” and “as available”. We limit our warranties to the fullest extent available under applicable law. WAPPA does not warrant or guarantee that access to the WAPPA Site will be uninterrupted or error-free.

    3. Visitors to the WAPPA Site agree that their use of the WAPPA Site is at their own sole risk.

    4. To the fullest extent permitted under applicable law, we disclaim our liability in relation to:

      • a. any warranties concerning the availability, accuracy, appropriateness, reliability, timeliness, or usefulness of the content of the WAPPA Site; and
      • b. any warranties of title, warranty of non-infringement, or warranties of merchantability or fitness for a particular purpose.
    5. In some instances, content made available on the WAPPA Site may represent the opinions and judgments of users or third-parties. WAPPA does not endorse nor shall it be responsible or liable for the accuracy or reliability of any statement made on the WAPPA Site.

    6. This disclaimer of liability applies to any damages or injuries caused by the WAPPA Site, including, without limitation, those damages or injuries occurring, whether for breach of contract, tort, negligence, defamation, or any other cause of action, as a result of:

      • a. any error, omission, deletion, or defect in the content available on the WAPPA Site; or
      • b. any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of records, information or data, unauthorised access to, alteration of, or use of records, information or data.

    1. You acknowledge and agree that, to the fullest extent permitted by applicable law, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, in no event will wappa or its affiliates, including, without limitation, their respective officers, directors, employees, successors and assigns, be liable to you or any other party for any direct or indirect loss, damage, cost, expense or liability of any kind (loss) arising in any way out of or in connection with the availability, use, reliance on, or inability to use the wappa site.

    2. Notwithstanding clause 14.1 above, Wappa shall be liable to you or any other party for: (i) damages for business interruption, loss of business and other profits, loss of programs, cost of replacing equipment or software or loss of records, information or data, loss of use of data, loss of revenue, loss of goodwill, loss of customers, loss of or damage to reputation, loss of capital, downtime costs, loss under or in relation to any other contract, or loss of anticipated savings or benefits; (ii) any indirect, special, exemplary, punitive, incidental or consequential loss; or (iii) any loss attributable to errors, omissions, or other inaccuracies in the Wappa site.

    3. The exclusion of liability in this clause 14 applies even if Wappa shall have been advised of the possibility of such loss.

    4. Because some states or jurisdictions do not allow the exclusion or limitation of liability for particular kinds of loss, in such states or jurisdictions, Wappa's liability shall be limited to the extent permitted by law (thereby minimizing Wappa's liability to you to the lowest amount that applicable law permits).

    5. Nothing in this legal notice shall exclude or in any way limit Wappa’s liability for fraud, death, and personal injury arising out of its negligence.


    At WAPPA we care about data protection and we want you to know what data we collect about you and how it is used and shared. Please read carefully our Privacy Policy to understand our views and practices regarding your personal data and how we will treat it.


    Please note that we may change these Website Terms of Use from time to time at our sole discretion. Any revised terms and conditions will be applicable at the time of posting on the WAPPA Site. Please ensure that you review these Website Terms of Use regularly as you will be deemed to have accepted a variation if you continue to use the WAPPA Site after it has been posted.


    1. Nothing in this Website Terms of Use is intended to confer on a person any right to enforce any term of this Website Terms of Use which that person would not have but for the Rights of Third Parties as amended, extended or re-enacted from time to time and including all subordinate legislation made from time to time under the Act. The parties may by agreement extinguish or vary any of the provisions in this Website Terms of Use without the consent of any third party and section 2 (l) of the Rights of Third Parties shall not apply.

    2. Except for fraud or fraudulent representation by either party, this Website Terms of Use contains the entire agreement and understanding between the parties relating to the subject matter hereof and supersedes all prior and/or contemporary agreements, arrangements, statements and understandings, whether oral or written, relating to the subject matter of this Website Terms of Use.

    3. If any provision or part-provision of this Website Terms of Use is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this Website Terms of Use.

    4. If any provision or part-provision of this Website Terms of Use is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.

    5. Any delay in or failure by WAPPA in performance of the terms of this Website Terms of Use shall be excused if and to the extent such delay or failure is caused by occurrences beyond the control of the affected party including, but not limited to, decrees or restraints of Government, acts of God, strikes, work stoppage or other labour disturbances, war or sabotage (each being a Force Majeure Event). WAPPA will promptly notify the other party upon becoming aware that any Force Majeure Event has occurred or is likely to occur and will use its best efforts to minimise any resulting delay in or interference with the performance of its obligations under this Website Terms of Use.

    6. Failure or neglect by us to enforce at any time any of the terms of this Website Terms of Use will not be construed nor will it be deemed to be a waiver of our rights hereunder nor in any way affect the validity of the whole or any part of this Website Terms of Use nor prejudice our rights to take subsequent action. No waiver will be effective unless made in writing.

    7. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Website Terms of Use or its subject matter or formation.

    8. This Website Terms of Use and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.